Return Policy

Return & Refund Policy – notSKIN.

At notSKIN., we strive to make your shopping experience smooth and satisfying. If you're not completely happy with your purchase, here’s how we can help:

📦 Returns

We accept returns for new, unopened, and unused items within 21 days of the delivery date.

Return shipping fee: $5.00, which will be deducted from your refund.

Returns are available for U.S. orders only.

Final sale and promotional items are non-returnable (see below).

🔁 How to Request a Return

To request a return, please email us at hello.notskin@gmail.com with the following:

Subject line: RETURN + Your Order Number

Email body: Include the item(s) you wish to return and the reason for the return

We will respond with a prepaid return shipping label.

💳 Refund Details

You will be refunded to your original payment method for the item value plus tax, minus the $5 return shipping fee

Discounts used at checkout will be reflected in the refund amount

Shipping fees are non-refundable

Returns are processed within 3–5 business days of receiving your item

After approval, refunds may take 3–7 business days to appear on your card or bank account

🚫 Final Sale Items (Non-Returnable)

Items marked as Final Sale

Products purchased during promotional events (e.g., Black Friday, Cyber Monday, sitewide sales)

Please review sale terms carefully before placing your order.